[Remote/WFM] Client Support Specialist - Work From Home
Core Information:
- Location: Remote
- Company: Workwarp
- Start Date: Immediate openings available
- Compensation: a competitive salary
- Position: Client Support Specialist - Work From Home
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We are a Health IT and RCM service company with a leading-edge EHR software product and a medical billing BPO. We are looking for an enthusiastic Client Support Specialist. This role involves a broad range of responsibilities, from responding to client inquiries to troubleshooting and beyond. The ideal candidate is a problem-solver, an effective communicator, and dedicated to enhancing user... experience. Responsibilities:
 Client Assistance:
 Guide ClinicMind clients in maximizing the system's utility.
 Handle a wide array of inquiries, including but not limited to patient demographics, balance management, clinic reporting, claims, and point of sale.
 Problem-Solving:
 Troubleshoot issues encountered by users.
 Understand the objectives behind users actions and identify any obstacles they may face.
 Inquiries and Training:
 Address basic medical billing questions after completing mandatory on-the-job training.
 Collaboration:
 Work closely with our software support and account management teams to resolve client issues effectively.
 Determine when an issue needs to be escalated to other departments for resolution.
 Communication:
 Engage with clients through various channels, including phone, email, live chat, Facebook, and an internal tasking system.
 Escalation and Risk Management:
 Identify practices at risk of attrition and escalate to the appropriate resource.
 Recognize tone, keywords, and signs of frustration to address client concerns proactively.
 Administrative Duties:
 Ensure accurate documentation of all client interactions.
 Follow up on client interactions as per established procedures.
 Additional Responsibilities:
 Perform other duties as assigned by management, adhering to the dynamic needs of the department.
Qualifications:
 Proven experience in customer support or a similar role.
 Excellent problem-solving and analytical skills.
 Strong verbal and written communication abilities.
 Ability to work effectively in a team and independently.
 Familiarity with medical billing processes is a plus.
 Proficiency in using various communication platforms including live chat and social media.
 Commitment to providing high-quality support to enhance client satisfaction.
Position Requirements:
 Must have stable internet connection minimum of 5 MBPS
 Must have a mobile data plan as a backup
 Must be in a quiet environment
 Must be comfortable working the US business hours
 Must own a PC with at least 8 GB of memory
 Must have a camera to use for meeting conferences (google meet, zoom Apply Job!
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