Sales & Customer Service Associate in Jacksonville, FL
Job title: Sales & Customer Service Associate in Jacksonville, FL at L & J Diesel Service Inc
Company: L & J Diesel Service Inc
Job description: Benefits:
- 401(k)
- Dental insurance
- Donation matching
- Paid time off
Location: Jacksonville, Fl
Employment Type: Full-TimeAbout Us:
L & J Diesel Service is a leading diesel fuel systems manufacturer and parts dealer. We are looking for a passionate and driven individual to join our team as a Sales/Customer Service Associate.Position Overview:
As a Sales/Customer Service Associate, you will be the face, and voice of our company, ensuring that our customers receive exceptional service and support. The ideal candidate will have a passion for customer service, excellent communication and organization skills, and a desire to learn about the automotive parts industry. Candidates with previous experience at auto parts dealers such as Napa, AutoZone, Advanced Auto, and O’Reilly are highly encouraged to apply.Key Responsibilities:
- Provide excellent customer service by answering incoming customer phone calls, managing incoming emails, and responding to customer text messages
- Assist customers in finding the correct part for their needs using our internal systems
- Approve customer orders and ensure they are forwarded to the shipping department for processing
- Maintain accurate customer records
- Assist with managing customer warranty claims and communications
- Address and resolve customer complaints and inquiries efficiently and professionally
- Collaborate with the sales team to meet and exceed sales targets
- Perform other duties as assigned to ensure smooth operations
- Experience: Previous customer service or sales experience is required; experience in the auto parts industry (e.g., O’Reilly, AutoZone), or a general understanding of auto parts and core parts is a plus
- Communication: Excellent written and oral communication skills
- Technical Skills: Proficiency with computers, including email, CRM software, and other office tools such as MS Office Suite and Google Drive
- Adaptability: Ability to learn quickly and adapt to a fast-paced, ever-changing environment
- Problem-Solving: Resourceful and able to resolve customer concerns effectively
- Attention to Detail: Strong organizational skills and attention to detail, especially when processing and checking order forms
- Attitude: Open-minded, team-oriented, and flexible with a positive attitude
- Competitive salary
- Comprehensive benefits package (health, dental, vision, 401k, PTO)
- Opportunities for career growth and professional development
- A supportive and collaborative team environment
Expected salary:
Location: Jacksonville, FL
Job date: Sun, 09 Feb 2025 00:01:42 GMT
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