Sales Enablement & Training Specialist (SDR – BPO/Call Center)
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Job Title
Sales Enablement & Training Specialist (SDR – BPO/Call Center)
Location
Remote
Time Zone
US Time Zones (EST–PST)
Role Overview
We are seeking a Lead Sales Enablement & Training Specialist to own the onboarding, training, and ongoing development of Sales Development Representatives (SDRs) within a BPO/call center environment. This role is responsible for building structured training programs, managing and coaching SDR teams, and ensuring operational excellence across sales enablement processes. The ideal candidate has hands-on experience in sales leadership, understands outbound sales motions, and is highly operational, tech-savvy, and process-driven.
Key Responsibilities
Lead the onboarding and training of all new SDR hires in a BPO/call center sales environment
Design, develop, and continuously improve sales training and enablement programs, including onboarding, product knowledge, sales methodology, and performance improvement modules
Create structured work modules and training content within an LMS platform
Manage, coach, and mentor SDRs and team leads to drive performance, quality, and consistency
Build, manage, and maintain lead lists in collaboration with sales and operations teams
Ensure SDRs are trained on lead management, outreach sequencing, and CRM best practices
Partner with sales leadership to align training programs with performance goals and KPIs
Implement and optimize operational processes, workflows, and sales enablement automations
Monitor SDR performance metrics and provide targeted coaching and retraining as needed
Serve as a subject matter expert on sales development best practices within a BPO environment
Required Qualifications
Prior experience in a sales management, supervisor, or team lead role within a BPO, call center, or high-volume sales environment
Proven experience training, coaching, and managing SDR or inside sales teams
Strong understanding of sales development roles, outbound prospecting, and lead management
Demonstrated ability to create structured training programs, work modules, and enablement content
Operationally strong with the ability to design, follow, and enforce repeatable processes
High level of technical proficiency and comfort working with LMS platforms, CRMs, and sales tools
Non-negotiable: Must have prior experience working in a fully remote environment, be fluent with remote collaboration tools (such as Slack, Zoom, Google Workspace, Asana, or similar), and have experience working with US or UK-based companies. Candidates without this experience will not be considered.
Preferred Qualifications
Experience building or scaling SDR training programs from the ground up
Familiarity with sales enablement frameworks and methodologies (e.g., outbound cadences, qualification frameworks)
Experience implementing or optimizing sales automations and workflows
Background in BPO operations or outsourced sales teams
Exposure to performance management, quality assurance, or call coaching programs
Tools & Technology
Learning Management Systems (LMS)
CRM platforms (e.g., Salesforce, HubSpot, or similar)
Sales engagement and dialer tools
Lead sourcing and list management tools
Remote collaboration tools (Slack, Zoom, Google Workspace, Asana, or similar)
Automation and workflow tools for sales operations and enablement
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