Sales Operations Manager/Consultant
We are a fast-growing moving company. We currently have 5 sales reps handling inbound leads and an existing CRM setup in SmartMoving/Ring Central.
We are seeking a Revenue Operations / Sales Operations consultant to design and implement a structured, scalable sales system. The ideal candidate will have experience in architecting and installing sales systems, with a focus on optimizing revenue processes. Responsibilities include analyzing current sales operations, identifying areas for improvement, and implementing efficient solutions to enhance sales performance.
We are not looking for a sales rep.
We are not looking for a marketing agency.
We are looking for a Sales Operations / Revenue Operations consultant who can architect and install a structured, scalable sales machine.
Our Challenges:
1) Conversion Visibility & Funnel Tracking
- We do not have clean visibility into true conversion rates by channel.
- We know where leads come from but cannot clearly track performance through each funnel stage.
- Lost-reason tracking is inconsistent.
- We cannot confidently answer why customers do not book.
- We need structured funnel math and reporting.
2) Sales Process Rebuild
- Lead intake standards
- Qualification framework
- CRM discipline (required fields, clean stages)
- Estimate process structure
- Follow-up cadence (calls, texts, emails)
- Script framework
- Objection handling system
- Rep-level KPI tracking
3) Documentation & Training Infrastructure
- Sales SOP manual
- Onboarding framework
- Lead distribution rules
- Rep scorecards
- Call review cadence
- Weekly reporting rhythm
- Clear ownership and accountability
Scope:
Phase 1 (60–90 Days):
- Funnel mapping and KPI definitions
- CRM structure cleanup
- Channel-level reporting
- Lost-reason tracking system
- Script and objection framework
- Rep scorecard system
- Lead distribution rules
- Documentation package
Phase 2 (Optional):
Support during first sales cycle to refine and validate system.
Requirements:
- Proven experience rebuilding sales systems in home service businesses (moving, HVAC, roofing, plumbing, etc.)
- Strong CRM implementation background
- Experience with inbound phone-heavy businesses
- Ability to show past dashboards, SOPs, or frameworks
To Apply (Mandatory):
1) Describe a similar rebuild you led.
2) What KPIs are essential for a $2–5M home service business?
3) How do you structure lost-reason tracking?
4) Share a redacted dashboard or SOP sample.
Applications without samples will not be considered.
We are looking for someone who installs structure and accountability, not theory.
Apply Now
Apply Now