SAP SD Consultant – Condition Contract Management (CCM)
Description:
Role Overview: The Onshore Solution Architect /
Functional Lead will serve as the strategic and hands-on bridge between
business objectives and the Salesforce platform. As a highly proactive driver
of getting things done, this role focuses on unblocking the current enhancement
backlog, optimizing data flow across systems, and ensuring Sales, Service, and
Experience Clouds are fully leveraged to drive user adoption and CSAT.
Additionally, this role will help drive the creation and management of Standard
Operating Procedures (SOPs) to ensure operational excellence and consistent
platform governance and resolve support issues.
Ideal Experience: 8–10+ years total IT/Business
experience, with 5–7+ years dedicated to Salesforce.
Key Responsibilities & Expertise:
Cross-Cloud
Architecture & Hands-On Execution: Deep functional expertise
across Sales Cloud, Service Cloud, and Experience Cloud. Ability to get
hands-on in the platform to guide portal strategies for scheduling,
invoice management, and future e-commerce gateways.
Data
& Integration Strategy: Possess a strong understanding of
data architecture and functional data flow. Must be able to manage and
optimize existing data pipelines, specifically overseeing the
HubSpot-to-Sales Cloud lead routing process and the 6 downstream operating
system integrations currently in place.
Strategic
Delivery Partnership: Work highly strategically with Delivery
Lead to execute platform goals. Delivery Lead will own all primary
stakeholder alignment; this role is focused on providing the architectural
and functional solutions to support those stakeholders.
Enhancement
Delivery & SOPs: Translate business requirements into
scalable Salesforce solutions. Drive the creation and management of SOPs
to streamline the proposal management process and prepare the data model
for future scale.
Ecosystem
Management: Proven experience managing third-party app
ecosystems, specifically document generation and storage workflows
utilizing Conga, DocuSign, and AWS.
Day-in-the-Life / Daily Activities:
Morning
Sync (US Hours): Review overnight deployment logs and status
updates from the Offshore Developer.
Strategic
Sync with Delivery Lead: Lead working sessions with Delivery Lead
to align strategic objectives, review gathered requirements for upcoming
Experience Cloud features (e.g., the scheduling capability and customer
profile portal), and ensure functional execution supports stakeholder
needs.
Backlog
Grooming & Execution: Act as the hands-on driver to triage
incoming requests, separating immediate L1/L2 support needs from strategic
enhancement work, ensuring the offshore development queue is properly
prioritized and getting done.
Solution
Design: Map out functional data flows (e.g., mapping how HubSpot
leads transition into standard proposals without CPQ).
Afternoon
Handoff: Conduct a daily crossover stand-up with the Offshore
Developer in India to review functional requirements, unblock technical
issues, and set priorities for their upcoming shift.
Required Tools & Technologies:
Core
Platform: Salesforce Sales, Service, and Experience Clouds
(Setup, Flow Builder, Process Builder).
Agile
& ALM: Jira, Rally; Confluence for documentation.
Data
Architecture & Analytics: Salesforce Data Loader, Workbench,
Salesforce Inspector, ETL tools, Snowflake, Data Fabrics.
Process
Mapping: Lucidchart, Microsoft Visio.
Ecosystem: HubSpot,
Conga Composer, DocuSign eSignature.
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