Senior Business Analyst Communications Specialist, OptumRx - Remote from Central or Eastern time zones only or Michigan based

Job title: Senior Business Analyst Communications Specialist, OptumRx - Remote from Central or Eastern time zones only or Michigan based in Eden Prairie, MN at UnitedHealth Group

Company: UnitedHealth Group

Job description: Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.The Sr. Business Development Analyst/Communications Specialist serves as the expert on the State client’s member communications requirements. You will work as the liaison between the OptumRx operational staff / Marketing team and the State Staff to ensure we have a documented communication strategy and meet the client’s needs. You will be responsible for the oversight of all health benefit fair and member communication activity related to the client’s pharmacy benefit. You will interact with multiple internal departments to deliver best-in-class service to our client. As the Communications Specialist you will be engaged in discussions with the PBM account team, marketing team to ensure all the required benefit events and communications have been delivered. This position requires a high-performing individual with proven communication skills and a comprehensive understanding of pharmacy benefit design.If you are located in Eastern or Central Time Zones only due to frequent travel, you will have the flexibility to work remotely* as you take on some tough challenges.Primary Responsibilities:

• Understanding the primary business objectives of the client in order to communicate and assist marketing with communications that demonstrate program value to the client.


• Support Marketing with ensuring open enrollment materials are completed on time


• Responsible for the coordination of Health Benefit fairs


• Collaborate with the Client regarding future plan design changes, including but not limited to, working with the Marketing Team to coordinating focus groups to gather information market strategies/trends, conducting buyer vs. non-buyer surveys. Work with the client to understand their needs with respect to benefit competitive analysis and lead completion of these activities.


• Provide regular input to the Account Manager and operational areas regarding client benefit structure and requirements.


• Assist with the development, review and approve all benefit related Customer Service documentation to ensure accuracy with the plan design and when necessary participate in client specific benefit design training with Call Center Staff.


• Understands OptumRx product and service offering, and can articulate the operational, clinical and financial value of our programs to the client across multiple stakeholders with the goal of deploying new programs and services.


• Maintains consistent and regular communication with the client. Respond to all electronic, phone, facsimile or letter inquiries from the client within 24 hours and 2 hours for emergency inquiries.


• Participate and present formal presentations to stakeholders


• Responds to all electronic, phone, facsimile or letter inquiries from the client’s staff within twenty-four hours of receipt or two hours for urgent inquiries.


• Regularly attends and actively participates in company meetings as requested.


• Exhibits compliant and ethical behavior in the performance of job responsibilities, including complying with all applicable federal and state laws and regulations, OptumRx Code of Conduct, Business Ethics Policies and Procedures and other policies and procedures applicable to position.


• Actively participates in OptumRx’s Compliance and Ethics Program, including attending annual compliance and ethics training and reporting suspected violations of the law or OptumRx’s policies and procedures.


• Performs other duties as assigned to meet corporate objectives.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

• 2+ years of consultative pharmacy benefit experience with an understanding of pharmacy benefit strategies and pricing practices


• 2+ years of experience presenting to large group settings


• Experience developing communication materials such as PowerPoint decks, member communications, etc.


• Experience solving practical issues and dealing with many variables in situations where only limited standardization exists


• Project management and organizational skills to coordinate client deliverables


• Experience handling and resolving complex client issues


• Experience developing client relationships with attention to service


• Willing or ability to travel up to 50% of the time by car and airplane

Preferred Qualifications:

• Experience interfacing with client account leadership at the C level in healthcare or managed care


• Formulary knowledge


• Proficient knowledge of Medicare Part D Employer Group Waiver Plans


• Intermediate proficiency with MS Office Tools

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter PolicyThe salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Expected salary: $89800 - 176700 per year

Location: Eden Prairie, MN

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