The Senior Client Partner plays a key role within Zaelab’s Client Services organization, supporting the growth, health, and strategic direction of a portfolio of enterprise accounts. Reporting to a Director or VP of Client Services, this role is responsible for managing client relationships, supporting account growth initiatives, ensuring delivery alignment, and contributing to the overall success of the portfolio.
Zaelab is a PE-backed digital consulting firm helping enterprise manufacturers, distributors, and industrial organizations modernize how they sell, serve, and operate. We partner with clients navigating complex digital transformation initiatives across commerce, CPQ, customer service, workflow automation, and enterprise platforms including commercetools, SAP, ServiceNow, and BigCommerce.
The ideal candidate brings experience managing client relationships within a consulting, systems integration, agency, or technology professional services environment. They are comfortable operating with autonomy, managing multiple stakeholders, supporting revenue growth initiatives, and partnering closely with delivery teams to ensure successful client outcomes.
This role is ideal for someone who has experience owning accounts with support from senior leadership and is looking to expand their commercial, strategic, and client leadership capabilities within a high-growth consulting environment.
Your Key Responsibilities
Account Leadership & Relationship Management
- Serve as the primary day-to-day contact for assigned accounts within a larger enterprise portfolio.
- Build strong relationships with client stakeholders, including directors, managers, program owners, and emerging executive sponsors.
- Maintain a deep understanding of client priorities, business objectives, and organizational dynamics.
- Monitor overall account health, identify potential risks, and coordinate internal teams to proactively address challenges.
- Ensure clients remain informed, engaged, and aligned throughout active engagements.
- Support quarterly business reviews, executive updates, and strategic planning activities.
Account Growth & Commercial Support
- Identify opportunities to expand existing client relationships and support account growth initiatives.
- Participate in account planning activities and contribute to annual and quarterly growth strategies.
- Support the development of new statements of work, change requests, renewals, and consulting opportunities.
- Maintain account plans, stakeholder maps, opportunity tracking, and account health documentation.
- Contribute to revenue forecasting activities and ensure account information remains accurate and current.
- Develop a strong understanding of Zaelab’s capabilities and identify opportunities to bring additional value to clients.
Delivery Partnership & Cross-Functional Collaboration
- Partner closely with project managers, delivery leaders, and consulting teams to ensure successful project execution.
- Track scope, milestones, budget performance, and engagement status across active client programs.
- Coordinate cross-functional support from strategy, solutions, experience, engineering, and delivery teams when needed.
- Ensure client expectations are clearly communicated and aligned internally.
- Act as a trusted partner to delivery teams by providing context, facilitating communication, and supporting issue resolution.
Professional Growth & Leadership Development
- Develop the skills and capabilities required for future portfolio ownership responsibilities.
- Participate in mentorship and coaching programs with Client Services leadership.
- Support business development and strategic growth initiatives to strengthen commercial acumen.
- Contribute to team development, knowledge sharing, and continuous improvement efforts across the Client Services organization.
- Build credibility internally and externally as a trusted advisor and relationship leader.
Requirements
- 4-7 years of experience within a consulting, digital agency, systems integrator, or technology professional services organization.
- Demonstrated experience managing client relationships with direct accountability for account success and client satisfaction.
- Experience supporting revenue-generating accounts, including retainers, time and materials engagements, fixed-fee projects, or managed services relationships.
- Exposure to manufacturing, distribution, industrial, or other complex B2B industries.
- Strong communication, relationship-building, and stakeholder management skills.
- Ability to confidently engage with senior client stakeholders and represent Zaelab professionally.
- Strong organizational, forecasting, and account management skills.
- Comfortable operating in a fast-paced, high-growth environment where priorities may shift.
- Ability to manage multiple client initiatives simultaneously while maintaining attention to detail.
Preferred:
- Experience with named account ownership within a consulting or professional services environment.
- Familiarity with digital commerce platforms such as commercetools, SAP Commerce, BigCommerce, Shopify, or Salesforce Commerce Cloud.
- Familiarity with ServiceNow solutions including Customer Service Management (CSM), Field Service Management (FSM), Configure Price Quote (CPQ), IT Service Management (ITSM), or Order Management.
- Experience participating in account growth planning, business development activities, or strategic client consulting engagements.
Benefits
- Unlimited Vacation/PTO
- Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada)
- Fully remote and distributed teams
- Paid Parental Leave
- Ongoing training and education opportunities
- 0% Bureaucracy Culture - Focus is on responsibilities, not title
Like what you see but don’t meet every requirement? Apply anyways! Studies have shown that various groups (women and people of colour) are less likely to apply to jobs unless they meet every requirement. At Zaelab, we’re committed to building and fostering an inclusive accessible environment, where all employees feel valued, respected and supported. We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive.
Zaelab is proud to be an equal-opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs. We use E-Verify to confirm the identity and employment eligibility of all new USA hires.
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