Senior Consultant, Hospitality Advisory (Education & Healthcare)

Innovative Hospitality Solutions (IHS) is seeking a Senior Consultant to support and lead advisory engagements across healthcare systems and higher education institutions. This role is designed for a strategic, client-facing professional who can translate complex operational environments into actionable, data-driven recommendations that elevate food, hospitality, and workplace amenity programs.

IHS partners with leading organizations to transform on-site hospitality programs-from operational assessments through implementation-delivering measurable improvements in experience, efficiency, and financial performance.

This is a highly visible role requiring a balance of strategic thinking, operational expertise, and client relationship leadership.

Key Responsibilities

Client Engagement & Advisory Leadership
• Serve as the day-to-day lead for assigned client accounts across healthcare and education
• Build trusted relationships with executive stakeholders (CFOs, COOs, Campus Dining, Clinical/Nutrition leadership)
• Lead and facilitate client meetings, presentations, and working sessions
• Translate client goals into structured advisory workplans and deliverables

Operational & Financial Assessments
• Conduct current-state assessments across dining, retail, patient services, and hospitality programs
• Analyze financial performance, contract structures, and operating models
• Identify gaps versus best practices and develop clear, actionable recommendations
• Support cost optimization strategies without compromising experience

Strategic Advisory & Implementation Support
• Support or lead:
• RFP development and management
• Contract negotiations with food service providers
• Operating model design (self-op vs. outsourced optimization)
• Technology and program optimization initiatives
• Guide clients through decision-making and transformation roadmaps

Voice of Customer & Experience Design
• Lead stakeholder interviews, surveys, and feedback analysis
• Translate insights into experience-forward program enhancements
• Align hospitality strategy with organizational mission and culture

Cross-Functional Collaboration
• Partner with internal teams across:
• CrossCheck Quality Assurance (performance measurement)
• Procurement (Centicor Procurement Solutions)
• Culinary & operational SMEs
• Contribute to development of frameworks, tools, and repeatable methodologies

Qualifications

Required Experience
• 5-10+ years in food service, hospitality, or dining operations
• Direct experience in healthcare (hospital systems) and/or higher education dining
• Experience working with or within outsourced food service models (Compass, Sodexo, Aramark, etc.)
• Demonstrated ability to lead client-facing engagements or consulting projects

Core Capabilities
• Strong financial acumen (P&L, cost structures, contract economics)
• Ability to synthesize data into clear insights and executive-ready recommendations
• Confident presenter with strong communication and storytelling skills
• Highly organized with the ability to manage multiple engagements simultaneously

Preferred
• Experience with:
• RFP processes and contract negotiations
• Dining program transformation or turnaround initiatives
• Patient dining, retail, or campus dining systems
• Consulting or advisory background (preferred but not required

What Success Looks Like
• Clients view you as a trusted advisor, not just a consultant
• Engagements result in measurable improvements in cost, quality, and satisfaction
• You effectively manage multiple accounts while maintaining high-touch relationships
• You contribute to scalable frameworks that strengthen the IHS advisory model

Why Join IHS
• Work with leading organizations across healthcare and higher education
• Be part of a firm known for delivering measurable results, including improved satisfaction, financial performance, and operational consistency
• Collaborate within the broader Phoenix3 ecosystem, bringing together advisory, quality assurance, and procurement expertise
• Opportunity to shape and scale a next-generation advisory model in hospitality

Role Structure
• Title: Senior Consultant (or Consultant, depending on experience)
• Reporting to: COO / Advisory Leadership
• Travel: ~30-50% (client-dependent)
• Location: Flexible / Remote with travel

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