Senior Director, P&O – Field Experience

Remote, USA • Full-time • Posted 2026-05-31

Serve as the communication conduit between the field and all P&O Departments
Represent the voice of the field and work collaboratively to design people strategies and holistic programs/solutions cross-functionally
Establish long term vision, road map, people strategies and tactics to deliver best in class P&O programs/solutions to VCA Field Associates
Partner with field leaders and P&O COEs designing 'Fit-for-Veterinary Services' programs/solutions and implementing those programs/solutions in the field
Support, train, and coach business leaders on the execution of P&O initiatives and signature processes
Collaborate with COEs and Corporate Affairs to build effective communication and change management plans
Analyze P&O trends and metrics to develop targeted people programs/solutions
Provide day-to-day guidance to leaders on programs listed above
Develop people strategies and career development plans with Sr. Leaders

Bachelor’s diploma or equivalent
10+ years’ experience in HR Generalist role or related with business experience showing increasing responsibility
Candidates with equivalent operational experience with a track record of strong people outcomes also considered
Experience in service, retail or hospitality businesses (multi-unit and people services businesses), preferred
Understanding of business processes and an ability to influence business leaders to bring innovation and transformation to the organization beyond P&O
Ability to quickly build partnerships across multiple levels of the organization
Ability to leverage knowledge in areas of talent management, talent acquisition, learning and development, associate engagement, total rewards, and organizational design and development
Strong collaboration skills and ability to influence without authority
Ability to plan and organize quickly with a combined focus on customer delivery and informing
Experience and expertise in change management, project management and continuous improvement with a strong focus on detail on follow through.