Senior Solution Lead Oracle B2B Service, OFSC & Service Logistics
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Role: Senior Solution Lead Oracle B2B Service, OFSC & Service Logistics
- Location : Remote
- 15+ years in Service/CX/Field Service transformations; 3 5+ years leading Oracle B2B Service, OFSC, and Service Logistics programs end-to-end.
- Proven delivery of at least 2 3 complex, multi-country implementations with measurable business impact.
- Strong understanding of service contracts & entitlements, installed base/assets, parts logistics, routing & capacity modeling, depot/repair, and billing.
- Hands-on with OFSC (routing policies, quotas, skills, activities, geofencing, forms), B2B Service (SR, workflows, knowledge, digital channels), Service Logistics (RMA, parts, repair, warranties).
- Experience with Oracle Integration Cloud (OIC) or similar iPaaS, REST/SOAP APIs, eventing, and middleware patterns.
- Solid command of program governance, vendor management, Agile/SAFe, and budget control.
- Excellent stakeholder management and executive communication skills.
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