Senior/Manager, Omni Customer Enablement & Syndication
About the position
- Responsibilities
- Prioritize and execute timely new item set up and syndication of GDSN product information and digital shelf content to key customers
- Leverage strong expertise in Salsify workflows and Syndigo to enable seamless digital shelf content publishing and auditing
- Identify process improvement opportunities to drive efficiency in both GDSN and content syndication workflows
- Partner closely with managed services partner to ensure flawless execution of customer syndication
- Act as the central point of contact for the Sales team and eCommerce Managers to review GDSN submissions and digital shelf optimizations
- Conduct regular customer audits and track compliance to ensure completeness of customer GDSN submissions and product pages
- Use project management tools to track ongoing syndication progress
- Define best practices for managing digital assets in Salsify for increasing usability
- Lead the data gap audit process to ensure data integrity and of master data
- Conduct regular content gap analyses, customer requirement reviews, and SKU prioritization to inform content production priorities
- Hold teams accountable to product life cycle deadlines across stakeholders
- Lead integration between DAM system and Salsify, coordinating with stakeholders to ensure the secure and efficient transfer of our digital assets
- Train team members on how to effectively use Salsify catalog, access assets
- Host trainings to ensure team workflows have visibility and drive closer integration with cross-functional partners and stakeholders
- Lead Data Governance SteerCo to ensure we fulfill all customer requirements, data gaps, attribute needs to successfully syndicate
- Serve as key liaison between digital shelf content production and customer teams to ensure compliance across top customers
- Support the Digital Shelf Content team in developing and executing industry-leading content strategies.
- Requirements
- Strong working experience in Salsify, Syndigo, and 1WS
- Ability to manage both high-level conversations and low-level details
- Experience in data governance and content compliance
- Proven track record in project management and process improvement
- Strong analytical skills for root cause analysis and data quality issues
- Nice-to-haves
- Experience in eCommerce and digital marketing
- Familiarity with GDSN and digital shelf strategies
- Knowledge of customer relationship management tools
- Benefits
- Remote work flexibility
- Professional development opportunities
- Health insurance coverage
- 401k retirement plan
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