Service Associate (Teller) - Travel
About the position
The Service Associate (Teller) position at First Merchants Bank is a full-time role focused on delivering high-quality customer service by efficiently completing banking transactions and promoting bank products to meet customers' financial needs. The role emphasizes customer loyalty, compliance with banking regulations, and participation in a sales-driven environment.
Responsibilities
Ā Respond to customer requests for banking transactions.
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Ā Answer customer inquiries and provide solutions to meet their needs.
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Ā Build customer loyalty and advocate for customer satisfaction.
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Ā Balance cash, daily transactions, vault, and ATM.
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Ā Ensure compliance with regulations and reporting requirements.
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Ā Follow information security policies to protect customer privacy.
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Ā Assist with opening and closing the banking center.
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Ā Sell bank products and make customer referrals to support sales goals.
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Ā Participate in daily/weekly meetings and coaching sessions.
Requirements
Ā High School Diploma or Equivalent.
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Ā 3 months of sales, cash handling, or related experience.
Nice-to-haves
Benefits
Ā Base Pay PLUS Bonuses
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Ā Medical, Dental and Vision Insurance
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Ā 401k
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Ā Health Savings and Flexible Spending Accounts
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Ā Vacation/Sick Time
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Ā Paid Holidays
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Ā Paid Parental Leave
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Ā Tuition Reimbursement
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