Service & Scheduling Coordinator (High-End Resi AV, Lighting, Shading, Control)
Department: Service
Location: Kihei, HI (eDesign)
Compensation: $55,000 - $70,000 / year
Description
- You Are:
- A trustworthy individual. You love to take care of people and supporting others brings you joy. The concept of white-glove care is a standard you can deliver day in and day out. You Have:
- A customer service background. Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards. A knack for the technical (we put amazing tech in to the finest homes). A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ. Your Location:
- Can be fully remote or in-person if you are local to Kihei, HI
- 375 Huku Lii Pl, Kihei, HI 96753 Your Schedule:
- Full Time (40hrs/Wk)
- Monday to Friday 8:00am-5:00pm HST
- Remote on HST Schedule = 10:00am-7pm PST/11:00am-8:00pm MST/ 12:00pm-9:00pm CST eDesign Group's Core Values: I.G.I.V.E.
- Integrity
- Grit
- Innovation
- Value
- Excellence Your Manager:
- Preston, President
Your Contribution to eDesign Group:
- Client Facing:
- Primary Point of Contact: Phone, Email, Text, Ticketing System
- Full-Cycle Issue Mgmt: Intake > Triage > Manage > Resolve > Bill
- Satisfaction: Deliver a "WOW" experience, each and every time
- SLA: Meet or exceed our response times and obligations Internal Facing:
- Interface With: Service Technicians, Project Managers, Accounting, Partners
- Scheduling: Manage and Schedule based on clients needs and eDesign resource availability
- Documentation: Update and Maintain accurate client records
- Expedite: Efficiently move the issue through various departments
- RMA's: Work with the Warehouse Manager to Manage/order/track products that are being returned/repaired to close out tickets
- Reporting: Monthly reports summarizing ticket volume, resolution times, and trends
- Traits for Success:
- Strong, independent problem solver
- Proactive
- Extreme attention to detail
- Dynamic thinker
- Assertive
- eDesign Group's Contribution to You:
- $55k to $70k/yr ā Yup!
- Simple IRA
- Medical Insurance - check!
- Vision & Dental: Optional
- PTO: 96 hours
- 6 Paid Holidays Additional Perks:
- Continuous Professional Development
- Relaxed Family-Like Environment
- Quarterly Company Events
- Occasional Pau Hana!
Apply Now
Apply Now