Service Support Specialist – Kelly Generator & Equipment – Owings, MD

Job title: Service Support Specialist

Company: Kelly Generator & Equipment

Job description: The Service Support Specialist will assist the service department in dispatching, customer service, and completion of generator warranty & new unit start-ups. This position on-site at our Owings, MD location.




Responsibilities:

• Assists the Service Project Coordinators in the completion of warranty, new unit start-ups, and all national accounts assigned to KGE by Generac


• Act as a point of contact between our sales and service departments


• Provide support to our contractors, customers, and factory representatives


• Utilize in house software to submit appropriate documentation & file warranty claims


• Assist with dispatching technicians to assigned projects


• Support the service team as needed


• Other duties as assigned

• Strong verbal and written communication skills


• Strong organizational skills and attention to detail


• Ability to develop relationships with co-workers & vendors


• Experience in Microsoft Office (Excel, Word, Outlook)


• Excellent customer service skills


• Excellent time management skills

• High school diploma.


• 1 year experience in customer service, administrative or related field

• On-site position


• Prolonged periods of sitting at a desk and working on a computer.


• Must be able to lift 15 pounds at a time.

Expected salary:

Location: Owings, MD

Job date: Mon, 19 Sep 2022 04:56:43 GMT

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