Service Technician II - IT Help Desk
Overview
The IT Service Technician II uses specialized knowledge & skills to perform hardware support and repairs for user departments across the company. The IT Service Technician II resolves hardware, software, and communication problems/conflicts/defects.
Who We Are
VytlOne is the nation’s only independent, fully integrated total pharmacy solutions partner. We lead with integrity, offering mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions—delivering excellence through tailored strategies and collaborative partnerships. At VytlOne, we’re not just transforming pharmacy—we’re making a purposeful impact on the communities we serve.
Why Choose a Career at VytlOne?
At VytlOne, our purpose is at the heart of everything we do. People join us not just for a job, but to be part of something bigger—where their work truly matters. We foster a culture of authenticity, where you’re encouraged to be yourself and a place to grow, collaborate and make an real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as One Team, united by a bold mission and a spirit of innovation. Here, you’ll find a place where your ideas are heard, your contributions are valued, and your career can thrive.
Position Location
This is a remote-based position within the Continental US.
Responsibilities
Investigate, analyze, and resolve hardware and associated software and communications problems with computer systems
Perform complex hardware repairs and maintenance on a wide range of PC-based computers and peripherals
Provide advanced hardware technical assistance and support
Troubleshoot and resolve system hardware, software, and communications failures and conflicts
Install, integrate, and configure new computer systems and hardware for users
Provision, modify, and deprovision user access for systems and applications in accordance with access policies and documented standard operating procedures
Review, prioritize, and process problem reports; document the progress of projects.
Document technical processes and support procedures and contribute to standardization to ensure consistency, efficiency, and knowledge sharing
Assist in multiple audits: Quarterly system access, software, licensing
Maintain a high-level quality of customer service standards in dealing with and responding to questions.
Perform other job-related duties as assigned.
Follow Procedures for call length, and escalation process
Resolve Tickets to meet set SLA’s
Qualifications
Education:
High School graduation or equivalent is required
Bachelor’s Degree in Management Information Systems, Computer Science or related field or equivalent technical/vocational certification or equivalent experience is preferred
Experience:
5+ years PC maintenance/repair, application software support
Knowledge of Microsoft Office software products required
Software and hardware certifications a plus
Knowledge of Incident Technology Infrastructure Library (ITIL) or Cobit framework
Retail pharmacy operations desirable
Experience working in a corporate business environment desirable
Knowledge, Skills and Abilities:
Ability to perform advanced complex repairs and upgrades on a wide variety of computers and peripherals.
Knowledge of a wide range of computer systems software, applications, hardware, and communications.
Ability to simultaneously coordinate and complete multiple projects.
Knowledge of advanced computer-troubleshooting techniques.
Ability to diagnose the nature and extent of a wide range of computer problems.
Ability to install and configure computer systems, hardware, and peripherals.
Ability to make administrative/procedural decisions and judgments.
Knowledge of customer service standards and procedures.
Demonstrated leadership potential.
Demonstrated ability to be self-motivated with a positive attitude.
Demonstrated ability to mentor co-workers to help the team succeed.
WE OFFER
At VytlOne we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment. You’ll work with a mission-driven organization focused on improving healthcare outcomes.
Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including:
Comprehensive mental health and wellbeing resources
Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
Company-paid basic life/AD&D, short-term and long-term disability insurance
Rx, dental, vision, other voluntary benefits, and FSA
Employer-matched 401k Plan
Industry-leading PTO plan
And more!
Join us and help build the future of pharmacy care – better outcomes, stronger margins, and healthier communities.
FOR MORE INFORMATION:
VytlOne Website VytlOne LinkedIn
VytlOne (formerly Maxor) is an EOE, including disability/vets
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