ServiceNow Technical Writer( Remote, But Need Certified Candidate)
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Candidates must have active certification, i need their copy or that email where their certs could be shown.
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Seeking a detail-oriented
ServiceNow Technical Writer
to create, maintain, and manage high-quality documentation for the ServiceNow platform. This role will support IT, business, and end users by producing clear, accurate, and user-friendly content that drives platform adoption, operational efficiency, and compliance.
The ideal candidate has experience documenting
ServiceNow processes, workflows, and configurations
, and can translate complex technical concepts into easy-to-understand materials for diverse audiences.
- Key Responsibilities
- Develop and maintain technical and functional documentation for the ServiceNow platform
- Create a variety of content, including:
- User guides and training materials
- Process documentation and SOPs
- Knowledge base articles
- Release notes and change documentation
- Collaborate with developers, administrators, business analysts, and stakeholders to gather information
- Translate complex technical concepts into clear, concise, and user-friendly content
- Document workflows, configurations, integrations, and system processes
- Support knowledge management and self-service initiatives within ServiceNow
- Ensure documentation aligns with governance, compliance, and healthcare standards (HIPAA)
- Maintain version control and ensure documentation is current and accurate
- Assist with training materials and end-user adoption efforts
- Standardize documentation templates and best practices
- Required Qualifications
- 3 5 years of experience as a Technical Writer, preferably in IT or ServiceNow environments
- Experience creating documentation for enterprise software platforms
- Strong ability to translate technical concepts into business-friendly language
- Experience with
- Process documentation and SOP creation
- Knowledge management systems
- Excellent writing, editing, and organizational skills
- Strong attention to detail and ability to manage multiple deliverables
- Preferred Qualifications
- Experience with ServiceNow platform documentation
- Familiarity with ITIL processes (Incident, Change, Problem, etc.)
- Experience in healthcare environments
- Exposure to tools like Confluence, SharePoint, or similar documentation platforms
- Basic understanding of workflows, APIs, or system integrations
- Experience supporting Agile teams
- Ideal Candidate Profile
- Clear, concise communicator with a passion for documentation excellence
- Detail-oriented and highly organized
- Able to work with both technical and non-technical stakeholders
- Proactive and committed to continuous improvement