Specialist, Workforce Management (UHR)

The Workforce Management Specialist manages and responds to workforce design and management inquiries such as reorganizations, layoffs, and terminations by interpreting and applying university policies and guidelines. This role provides expert guidance to ensure alignment with university standards as well as labor, legal, and compliance requirements. The Specialist gathers and analyzes data, collaborating with appropriate offices as needed to identify trends and insights across the university. In partnership with key stakeholders, the role evaluates existing practices and workflows and helps design programs and initiatives that drive continuous improvement, operational effectiveness, and positive client relationships. Job Responsibilities: The candidate for the position of Workforce Management Specialist will be responsible for: Manages and tracks workforce management and redesign requests (e.g., reorganizations, terminations) within a case management system, ensuring timely resolution and appropriate escalation. Conducts intake meetings, analyzes requests, and consults with the Office of General Counsel and key stakeholders as needed. Communicates recommendations clearly and prepares written responses as required. Provides guidance to university stakeholders on workforce management policies and best practices, ensuring alignment with university standards, employment and labor laws, and regulatory requirements. Supports the development of standard workforce management and redesign communications. Monitors organizational and operational changes to identify risks and proactively develop mitigation strategies. Designs and implements programs, policies, and procedures to enhance the workforce management function and client experience. Analyzes and reports on workforce data to identify trends and drive proactive solutions that improve workflows, reduce risk, and minimize reactive work. Partners with stakeholders to identify process and technology improvements, resolve issues, and implement effective workplace practices. Coordinates and delivers workshops and trainings for university stakeholders. Supports organizational change initiatives by identifying risks and developing proactive mitigation plans. Maintains current knowledge of employment laws, labor practices, and relevant policy trends. Builds and maintains strong, collaborative relationships with key stakeholders. Ensures compliance with legal and regulatory requirements to minimize organizational risk and liability. Encourages a workplace culture where all employees are valued, value others and have the opportunity to contribute through their ideas, words and actions, in accordance with the USC Code of Ethics. Preferred Qualifications: The ideal candidate for the position of Workforce Management Specialist has the following qualifications: Seven or more years’ experience in higher education, employment law, and/or employee and labor relations. Advanced degree in human resources, psychology, communications, employment law, industrial relations, or another related field, and/or law degree. SHRM (Human Resource Certification) or similar human resource management certification. Knowledge of best-practice procedures used to investigate and resolve employee/labor concerns and grievances. Knowledge of the leading philosophies and best practices around managing employee performance related to employee/labor relations and corrective actions. Experience ensuring compliance with applicable laws and regulations. Ability to analyze data to look for trends and patterns. Demonstrable record of positive influence of department culture during change through trust-building and welcoming. Ability to train and educate staff on new, existing, or emerging policies, practices, laws, and industry trends, and ensure quality baseline of department knowledge. Ability to identify knowledge, skill and resource gaps and recommend relevant solutions utilizing industry trends. Minimum Qualifications: The candidate for the position of Workforce Management Specialist must meet the following qualifications: Five years' experience in human resources, compliance and risk management, or related field. Bachelor's degree in human resources, business, psychology, communications, employment law, industrial relations, or another related field. Experience using a case management system (e.g., i-Sight) and data analysis. Sound judgment, high integrity, and problem-solving skills. Knowledge of current major employment laws (e.g., ADA, FMLA). Experience establishing collaborative initiatives with multiple departments. Demonstrated experience providing high-level customer service. Excellent written and oral communication skills, and the ability to handle complex, highly sensitive and confidential information. Excellent facilitation skills, with a proven track record of building strong collaborative relationships with stakeholders at all levels of an organization. Demonstrated ability to effectively manage time, prioritize tasks and work independently. Proficiency with Microsoft Office. The annual salary range for this position is $100,000 to $108,000. When extending an offer of employment, the University of Southern California considers factors such as the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. #LI-Hybrid Minimum Education: Bachelor's degree Minimum Experience: 5 years Five years' experience in human resources, compliance and risk management, or related field. Minimum Skills: Bachelor's degree in human resources, business, psychology, communications, employment law, industrial relations, or another related field. Experience using a case management system (e.g., i-Sight) and data analysis. Sound judgment, high integrity, and problem-solving skills. Knowledge of current major employment laws (e.g., ADA, FMLA). Experience establishing collaborative initiatives with multiple departments. Demonstrated experience providing high-level customer service. Excellent written and oral communication skills, and the ability to handle complex, highly sensitive and confidential information. Excellent facilitation skills, with a proven track record of building strong collaborative relationships with stakeholders at all levels of an organization. Demonstrated ability to effectively manage time, prioritize tasks and work independently. Proficiency with Microsoft Office. Preferred Education: Master's degree Preferred Certifications: SHRM (Human Resource Certification) or similar human resource management certification. Preferred Experience: 7 years Seven or more years’ experience in higher education, employment law, and/or employee and labor relations. Preferred Skills: Advanced degree in human resources, psychology, communications, employment law, industrial relations, or another related field, and/or law degree. Knowledge of best-practice procedures used to investigate and resolve employee/labor concerns and grievances. Knowledge of the leading philosophies and best practices around managing employee performance related to employee/labor relations and corrective actions. Experience ensuring compliance with applicable laws and regulations. Ability to analyze data to look for trends and patterns. Demonstrable record of positive influence of department culture during change through trust-building and welcoming. Ability to train and educate staff on new, existing, or emerging policies, practices, laws, and industry trends, and ensure quality baseline of department knowledge. Ability to identify knowledge, skill and resource gaps and recommend relevant solutions utilizing industry trends. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC’s Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$143658.htmld USC is a leading private research university located in the heart of downtown Los Angeles – a global center for arts, technology and international business. As the largest private employer in the city – responsible for more than $5 billion annually in economic activity in the region – we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work. Application help If you need assistance during the application process, see our application help. (If you already work for USC, see Your USC career.) At any point you may also contact our HR Service Center for help at (213) 821-8100 or [email protected]. Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!

Apply tot his job

Apply To this Job