Sr. Commissions & Order Operations Manager
About Backblaze
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.
Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.
But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Sr. Commissions & Order Operations Manager!
About the Role
As a Sr. Manager, Commissions and Order Operations at Backblaze you’ll own two interconnected functions that together govern how deals are structured, approved, and ultimately rewarded. You will build and run a deal desk process from the ground up, establishing approval workflows, order form standards, and pre-close operational rigor, while also owning the end-to-end commissions cycle that depends on clean deal data flowing out the other side. The intersection of these two domains means the same person who ensures a deal is structured correctly also ensures the rep gets paid accurately and on time.
What You'll Do:
Deal structure & approval governance
Design and implement a scalable deal desk process covering standard, non-standard, and enterprise deal structures
Build and enforce an approval authority matrix in coordination with Legal, Finance, and Sales leadership
Own all order form templates; manage version control and field-level standards in Salesforce/CPQ
Create and maintain deal desk SLAs, escalation paths, and exception handling documentation
Quote-to-cash & revenue operations support
Ensure accurate opportunity data (product, pricing, terms, start/end dates) is captured before close
Partner with Finance on revenue recognition inputs, billings data quality, and bookings attainment reporting
Own the handoff protocol between Sales close and Finance/Billing, reducing rework and booking errors
Work with SalesOps and RevOps systems to improve automation across deal intake and close workflows
Commission operations & accuracy
Calculate, validate, and distribute all commission and incentive payouts on a monthly/quarterly cadence
Manage commission tool (e.g., Spiff); maintain plan configurations and employee lifecycle changes
Finalize commission data for payroll processing; maintain SOX-compliant controls
Investigate and resolve disputes in a documented, timely manner; report trends to leadership
Plan design & cross-functional partnership
Support annual incentive plan design alongside Finance, Sales, and HR
Provide data-backed recommendations on compensation structures and deal economics
Act as a trusted partner to Sales, Finance, Legal, and Payroll — bridging deal structure and sales reward
Build and maintain comprehensive process documentation across both functions
The Right Fit:
7–10+ years in Revenue Operations, Sales Operations, or Finance Operations
Proven deal desk experience, including order form management and approval governance
Experience managing sales commissions end-to-end (calculation, disputes, accruals)
Experience with commission platforms (Spiff, CaptivateIQ, Xactly)
Advanced Salesforce fluency: opportunity data, CPQ, and reporting
Strong process design instincts; ability to build from scratch with minimal structure
Excellent cross-functional communication and stakeholder management skills
Experience at a B2B SaaS or technology company with subscription &/or consumption billing
Exposure to CPQ tools (Salesforce CPQ, DealHub, etc.)
Backblaze Perks:
Healthcare for family, including dental and vision
Competitive compensation and 401K
RSU grants for full-time employees
ESPP program
Flexible vacation policy
Maternity & paternity leave
MacBook Pro to use for work plus a generous stipend to personalize your workstation
Childcare bonus (human children only)
Fertility treatment and support
Learning & development program
Commuter benefits
Culture that supports a healthy work-life balance
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below.
The base pay range for this position is $150,000 - $165,000.
At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.
To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.
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