Sr. Investigation Specialist, Seller Fulfillment Services

Remote, USA • Full-time • Posted 2026-05-04

About the position

Ensure Customer Experience metrics are maintained and drive accountability towards goals and outcomes.
Interpret metrics, diagnose underlying issues, and recommend solutions to fix root causes.
Manage controllable root-cause defects to drive a Zero Defect culture and minimize losses.
Build and document Standard Operating Procedures (SOPs) for investigation and quality assurance processes.
Develop and influence new ideas and approaches for operational improvements.
Establish procedures and practices that promote the adoption of appropriate solutions in complex operational environments.
Develop tools and mechanisms to enhance decision-making processes.
Prepare daily/weekly reports for senior management and provide updates during meetings.
Identify root causes and create action plans to address them, holding team members accountable for progress.

A completed Bachelor's Degree from an accredited university or 2+ years of Amazon experience.
Experience with performance metrics and process improvement.
Strong oral and written communication skills to build relationships with carriers and sellers.
Ability to analyze quantitatively using multiple systems.
Experience managing and executing programs to improve scale and leverage.
Ability to multitask and manage multiple projects effectively.
Experience communicating with technical and non-technical stakeholders across various teams.

Proven track record of taking ownership and driving results.
Passion for customers (both sellers and buyers).
Exceptional interpersonal and communication skills.
Innovative and self-directed with excellent problem-solving skills.
Ability to write SQL queries and drive data analysis independently.
BS or Master's degree in Business.
3+ years of relevant work experience in Internet-related program or project management.

Apply Now

Similar Jobs