Statewide Acute Care Administrator

AHCCCS

Arizona Health Care Cost Containment System
Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork

The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.

AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry.

Come join our dynamic and dedicated team.

Statewide Acute Care Administrator

Division of Member and Provider Services (DMPS)

Job Location:

Address: 150 North 18th Avenue Phoenix, Arizona 85007

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Posting Details:

Salary: $80,000 - $90,000

FLSA Status: Exempt

Grade: 24

OPEN TO AHCCCS EMPLOYEES ONLY

Closing Date: May 21, 2026

Job Summary:

Administrator responsible for the oversight of Child Rehabilitative Services (CRS), Medical Assistance Services Program (MASP), and Centralized Support Unit (CSU) operations within DMPS. This position provides leadership, direction, and strategic oversight to ensure accurate and timely eligibility determinations, operational consistency, and compliance with Medicaid policies and program requirements across these program areas. The Administrator partners with internal divisions, contractors, and external stakeholders to support program performance, enhance processes, and ensure service delivery aligns with agency goals and federal/state requirements.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Major duties and responsibilities include but are not limited to:
· Provides administrator-level leadership for CRS, MASP, and CSU operations. Directs and oversees staff and management teams responsible for program operations, ensuring consistency, accountability, and adherence to policy. Hires, trains, coaches, evaluates, and implements corrective actions as needed. Provides technical guidance on program-specific eligibility and operational issues.
· Partners with Eligibility Support, Program Support, Business Support, and Employee Services to develop, implement, and refine policies, procedures, and standard work specific to CRS, MASP, and CSU operations. Ensures alignment with AHCCCS regulations and supports continuous improvement efforts to enhance program performance and service delivery.
· Provides administrative oversight of statewide lobby operations and centralized mail functions supporting CRS, MASP, and CSU, ensuring consistent, timely, and compliant handling of customer interactions, document intake, and eligibility-related correspondence across all locations. Establishes and monitors standards for front-end service delivery, document processing, and distribution workflows to support efficient eligibility operations, program compliance, and a consistent customer experience statewide. Partners with internal units and field operations to identify issues, standardize processes, and implement improvements to maintain operational consistency and service continuity.
· Collaborates with internal divisions, DES, and external partners to support system functionality and operational processes, including HEAplus and related eligibility systems, as applicable to CRS, MASP, and CSU. Participates in system enhancements, testing, and implementation efforts to ensure program needs are accurately represented. Supports coordination across programs and facilitates stakeholder engagement.
· Leads and supports the application of the Arizona Management System (AMS) within CRS, MASP, and CSU operations. Monitors program performance, identifies trends, and implements strategies to meet operational and strategic goals. Participates as a member of the DMPS Senior Management Team in shaping division priorities and performance outcomes.
· Mentors and develops managers and supervisors to strengthen leadership capacity and ensure a high-performing, engaged workforce across CRS, MASP, and CSU.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
· AHCCCS rules, policies, and procedures and specific to CRS, MASP, and CSU program areas.
· Federal and State Medicaid statutes and regulations impacting CRS eligibility, specialized program populations, and centralized support functions.
· Program-specific eligibility determination processes, including financial eligibility, renewals, and case maintenance within CRS, MASP, and CSU operations
· Systems supporting program operations, including HEAplus, PMMIS, and document management/workflow systems (e.g., Docuware, RightFax)
· Arizona Management System (AMS) principles and their application to performance management and continuous improvement within program operations
· Principles of quality assurance, compliance monitoring, and process improvement in complex program environments
· Interagency coordination requirements with DES and internal AHCCCS divisions related to program operations
· Organizational management, workforce planning, and operational oversight within a multi-unit program structure

Skill in:
· Leadership, management, and delegation across multiple program areas (CRS, MASP, CSU)
· Oversight of complex operations involving diverse program requirements and workflows
· Strategic and operational planning with an emphasis on program performance, compliance, and service delivery
· Data analysis and performance monitoring to identify trends, risks, and improvement opportunities within program operations
· Policy interpretation and application specific to CRS and specialized Medicaid program requirements
· Effective written and verbal communication, including stakeholder engagement and public-facing presentations
· Collaboration and coordination across divisions, contractors, and external partners
· Problem-solving and decision-making in a high-volume, fast-paced operational environment

Ability to:
· Provide executive-level oversight ensuring consistent and compliant operations across CRS, MASP, and CSU
· Interpret and apply complex program policies to support accurate eligibility determinations and program integrity
· Align daily operations with division priorities, strategic goals, and federal/state requirements
· Lead, mentor, and develop managers and staff to build a high-performing and accountable workforce
· Identify operational risks and implement corrective actions to maintain program compliance and performance standards
· Manage competing priorities and adapt to shifting program needs while maintaining operational continuity
· Foster effective working relationships with internal and external stakeholders to support program coordination and service delivery
· Communicate complex information clearly and concisely to a variety of audiences, including leadership and staff

Selective Preference(s):

Arizona Drivers License

Minimum: Four years professional experience related to health programs appropriate to the assignment, which included program planning or administration; a Master's degree in a field appropriate to the assignment may substitute for one year of the required experience.

Preferred: Undergraduate education involving organization, development business, health care, or public administration or equivalent work experience; 3 years managerial experience, including 2 at a manager level directing a multiple unit, complex organization; and strategic planning.

Pre-Employment Requirements:

• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

Among the many benefits of a career with the State of Arizona, there are:
• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Lifetime Pension Benefit Program
• Administered through the Arizona State Retirement System (ASRS)
• Defined benefit plan that provides for life-long income upon retirement.
• Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
• Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
• Voluntary participation.
• Program administered through Nationwide.
• Tax-deferred retirement investments through payroll deductions.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing [email protected].
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

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