Customer Service & Sales Representative - eCommerce
Join Our Team at B&H Industrial and Make a Meaningful Impact!
We're seeking an exceptional Customer Service & Sales Representative to join our family-owned team! As a hybrid role, you'll have the flexibility to balance your time between our office and remote work. Enjoy a competitive salary of $22-$24 per hour, plus a comprehensive benefits package and opportunities for growth.
About Us
B&H Industrial is a third-generation industrial supply company founded in 1976. We're committed to delivering exceptional customer service and building long-lasting relationships with our clients.
Job Summary
We're looking for a highly organized and detail-oriented Customer Service & Sales Representative to manage high-volume calls, emails, and orders. As a key member of our team, you'll provide excellent customer service, process orders, and communicate with vendors to ensure seamless operations.
Main Job Duties:
- Manage and assign emails, process invoices, and deliver customer invoices
- Receive payments, run credit card transactions, and enter tracking numbers into ERP and eCommerce websites
- Handle high-volume phone calls from customers and vendors, providing verbal and email quotes
- Communicate with vendors to confirm price and availability, process orders, and track backorders
- Prepare and reconcile monthly payments to vendors and maintain confidential financial documentation
Requirements:
- 3+ years of experience in e-commerce, support, and sales
- Excellent verbal, written, and typing skills
- Highly detail-oriented, organized, and proactive with a friendly and patient demeanor
- Proficient in Microsoft Office and eCommerce software
- Reliable and fast internet connection required
What We Offer:
- Competitive salary: $22-$24 per hour
- Comprehensive benefits package, including health insurance, 401(k) matching, and paid time off
- Opportunities for growth and annual raises
- Flexible hybrid work arrangement
- Equipment provided
Ready to Join Our Team? Apply Now and take the next step in your career!
Apply Now