Technical Writer III - Product Documentation (Remote)
About the position
- Responsibilities
- Produce high-quality product documentation, release notes, API documentation, and more to guide and educate customers.
- Develop deep product knowledge through researching, partnering with SMEs, and using the product.
- Embrace a modern, conversational voice and tone and follow the writing team's standards, processes, and best practices.
- Partner with other technical writers and with UX designers, product managers, engineers, QA testers, and other stakeholders to embed yourself in the software development process.
- Participate in collaborative content reviews and implement feedback to make your documentation best-in-class.
- Tailor documentation to the intended audiences and advocate for the customer in all aspects of your job.
- Independently manage your own projects.
- Requirements
- Experience with DITA/XML and structured authoring.
- Demonstrated understanding of topic-based authoring and reusable information architecture.
- Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations.
- Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.
- A user-centric focus on what the customer needs, not what the system does.
- Strong organizational skills, a keen eye for detail, and appreciation for process.
- Portfolio of writing samples that demonstrate your ability to make complex technical subjects easy to comprehend for an intended audience.
- Nice-to-haves
- Understanding of the needs of an IT admin audience, such as software deployment and updates, script-based commands at scale, user authentication and management, and similar tasks.
- Familiarity with a docs-as-code model or experience using Git for documentation source control.
- Knowledge of and experience with cybersecurity.
- Benefits
- Remote-first culture
- Market leader in compensation and equity awards
- Competitive vacation and flexible working arrangements
- Comprehensive and inclusive health benefits
- Physical and mental wellness programs
- Paid parental leave, including adoption
- A variety of professional development and mentorship opportunities
- Offices with stocked kitchens when you need to fuel innovation and collaboration
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