Territory Clinical Excellence Leader

Upstream Rehabilitation, is looking for a Territory Clinical Excellence Leader to join our team

Position Summary:

The role of the Territory Clinical Excellence Leader (TCEL) is to ensure that the culture of Upstream Rehabilitation and the central value of clinical excellence is preserved and exemplified across their territory. The TCEL will ensure that care is delivered against the Care model, use data to drive clinical behaviors and habits that drive output in the territory, ensure education and mentoring programs are being delivered at a high standard consistently across the company, and will work alongside clinical leadership to align operational needs and Clinical Excellence. This position will support and foster research through academic partnerships and leverage SMEs in the marketplace which will serve to augment Upstream's contributions to industry research. The TCEL is responsible for representing the organization externally by building relationships with academic institutions through teaching, mentorship and development. This position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. This position does not have direct report, but is responsible for supporting the performance of the RCECs within their territory.

Responsibilities:
• Ensures that all educational offerings and clinical quality initiatives are being delivered across their territory, including but not limited to: On-boarding for clinical staff, Student Grand Rounds, New Hire Tutorials, New Hire Bootcamp, Clinical Mentoring.
• Ensures that Upstream tutorial curriculum is being taught consistently and effectively across the territory, in terms of content, delivery, and impact.
• Assists with identifying, hiring, and training new RCECs within defined region; leading key initiatives and programs necessary for developing RCECs into effective leaders.
• Develops and delivers educational initiatives within their region, including masterclasses and special projects; trains RCEC's to deliver this education and evaluate effectiveness of initiatives.
• Ensures the territory is performing above national averages with outcome measures; fosters a culture of diligence in outcome measure utilization through regular reporting, intervention and education opportunities.
• Assists in developing and strengthening ties with universities to elevate Upstream Rehabilitation's profile among therapy students and ensure the volume and quality of student affiliations convert into new graduate recruitment, to include guest lecturing, facilitating or leading special events, and overseeing/ deploying RCEC's to such events.
• Holds regular meetings and communication with clinical leadership to report on the status of clinical quality, to strategize and prioritize interventions including deployment and activity of the RCEC's, and to integrate operational needs with Clinical Quality strategy.
• Collaborates with clinicians to cultivate and support research in their territory and supports Title: Territory Clinical Excellence Leader Reports To: Vice President of Clinical Quality Location: Central Business Office Status: Exempt Revised May 2025 the expansion of career tracks: Clinical Excellence, Research, Teaching, Leadership and Advocacy
• Holds regular meetings with VPCQ, fellow TCEL's and other leaders in the organization to integrate company-wide policy and strategy with Clinical Quality initiatives; fosters trust and confidence within Clinical Excellence Department and Operations Leadership.
• Provides regular reporting on performance of territory and status of initiatives to CCO, VPCQ and other leaders. • Fulfills obligations expected of all Upstream Rehabilitation associates with Compliance, Human Resource, timely communication, and all company policies. • May carry a clinical case load, as needed.
• Other duties as assigned.

Qualifications:
• A degree from a CAPTE-accredited university required; Doctorate in Physical Therapy preferred.
• ABPTS Board Certification in Orthopedics (OCS), FAAOMPT, and/or Certification in Orthopedics, Manual Therapy preferred.
• Minimum of 8 years of clinical experience required with a proven track record of clinical and professional development.
• Minimum of 2 years of experience in multi-unit management within Upstream preferred.
• Excellent clinical skills and knowledge
• Excellent leadership abilities including time management, organizational skills, effective communication skills to both leadership and clinicians, effective reporting skills and an understanding and alignment with the company values and mission.
• Excellent teaching skills with the ability to teach, train and inspire a wide range of clinicians from entry level to experienced senior master clinicians.
• Demonstrates clear understanding of current advances and evidence in physical therapy practice
• Exceptional communication skills - oral, written and presentations.
• Proficient with Microsoft Office Suite or related software.
• Ability to travel up to 30% of the time.

Physical Requirements:
• This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.
• This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.
• This position is subject to light work.
• Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.
• Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
• Constantly uses near acuity vision, uses repetitive motions to type.
• Must be able to constantly view computer screen (near acuity) and read items on screen.
• Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.
• Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.
• Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.

Fulltime positions include:
• Annual paid Charity Day to give back to a cause meaningful to you
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
• 3-week Paid Time Off plus paid holidays
• 401K + company match

This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.

Upstream Rehabilitation is an Equal Opportunity Employer, we do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

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