Triage Nurse, Fully Remote, SC
Job Type
Full-time
Description
Responsible for identifying the nature and urgency of the patient’s healthcare needs and determining appropriate disposition. Assess the patient’s needs, prioritizes the needs and makes a referral for the appropriate level of care. Performs a variety of duties in accordance with federal, state and local regulations along with established priorities and procedures of the practice.
- Job Tasks
- Takes incoming telephone calls from patients and gives them medical advice according to predetermined protocols.
- Answers questions from patients on varying topics related to their healthcare.
- Determines urgency of seeing the patient based on brief assessment. Makes decisions about patients needing to be seen immediately, same day or next day.
- Instructs patients about medications and special diets as instructed by the medical provider.
- Processes patient’s requests for prescription refills that are received by phone and through the patient portal.
- Conducts pre-authorizations for medications when needed.
- Schedules patients who will be seen in the office only for shots.
- Provides back-up assistance for scanning, and requests for shot records.
- Meets position requirements and performs essential functions.
- Completes all mandatory training as required.
- Performs other duties as assigned.
- Quality and Customer Satisfaction
- Demonstrates commitment to superior customer experiences with a service-oriented attitude.
- Collaborates with others to coordinate care, resolve concerns, and address the needs of patients, family members, providers and employees.
- Considers patient and employee safety. Takes initiative to identify and eliminate risks.
- Respects and considers patient rights to privacy and complies with all HIPAA guidelines for maintaining confidentiality.
- Interpersonal Skills
- Communicates professionally and appropriately at all times.
- Builds strong working relationships with co-workers and other staff while recognizing individual talents and perspectives.
- Identifies, analyzes and solves problems.
- Accountability and Productivity
- Accepts responsibility for decisions and actions.
- Utilizes appropriate resources to effectively and successfully execute responsibilities.
- Adheres to regulatory and company policies and procedures.
Requirements
- Qualifications
- Must be a licensed nurse
- Experience in a pediatric medical practice preferred.
- Working knowledge of computer applications; prior experience with electronic medical records preferred.
- Ability to speak, read and write effectively.
- Ability to work independently without direct supervision.
- Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.
- Listening skills that provide ability to not only hear what the patient is saying but to interpret subtle indications as tone of voice, hesitations or incomplete responses.
- Ability to make sound clinical decisions developed through a minimum of 1 year of experience as a nurse in a pediatric setting.
- Machines & Equipment Used
- General office equipment such as telephone, copy machine, fax machine, scanner, and computer.
- Working Conditions
- May at times work under stressful situations.
- Physical Requirements
- Good visual acuity and ability to verbally communicate.
- Direct Reports
- None
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