VoIP Engineer
Position- Voice Engineer with Genesys Cloud
Location- 100% Remote
Duration- 6 + Months
JD-
Experience 5 to 7 Years Location US CDT Technical Skills Primary Design configure and implement Microsoft Teams voice services including voice policies call routing and call recording
Develop and maintain documentation for Teams voice services including procedures best practices and troubleshooting guides
Plan and execute migrations of voice infrastructure to Microsoft Teams leveraging Genesys Cloud integration where applicable
Handle the Genesys Cloud platform including user accounts permissions and access control
Collaborate with senior voice engineers’ colleagues vendors and stakeholders to implement new voice services and enhance existing ones
Design and implement Genesys Cloud integrations with Microsoft Teams for enhanced contact center functionality eg call routing agent desktop integration etc
Technical Skills Required
· Genesys Cloud Cisco Unified Communications Manager Call Manager Cisco Unity Connection Voice Gateways SIP Trunking Voice Codecs
· Troubleshooting and Problem-solving Skills Network Security Principles and Best Practices Strong understanding of VoIP SIP and other voice technologies
· Proven experience with Microsoft Teams voice services including voice policies call routing and call recording
· Extensive experience with Genesys Cloud Voice including its architecture features and integration capabilities
· Experience with contact center technologies and workflows is a plus
Technical Skills Secondary
· Cisco Certifications CCNA Voice CCNP Voice CCIE Voice
· Experience with Corporate Restructuring Activities
· Experience with Network Diagrams and Documentation
· Knowledge of Industry Trends and Advancements in Voice Technologies Soft
Skills Required
· Communication and Interpersonal Skills
· Collaboration with Cross Functional Teams
· Technical Support to Endusers
· Flexibility for System Maintenance and Upgrades
Mandatory Skills: Azure Infra Services, UCCX, AWS Infra Services, Cisco Webex, Cisco Ipcc, NICE Contact Center, CUCM
Good to Have Skills: UCCX, CUCM
Job Types: Full-time, Contract
Pay: $50.00 - $60.00 per hour
Work Location: Remote
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