Want Member Enrollment/Engagement Supervisor - Remote in Plymouth Meeting, PA

Job title: Member Enrollment/Engagement Supervisor - Remote

Company: ProgenyHealth

Job description: ProgenyHealth is a leading provider of care management solutions for maternal and infant populations. We partner with health plans and their obstetric, perinatal, and neonatal providers to work collaboratively in developing a plan of care specific to the needs of each member/family – from prenatal care to delivery to admission to the intensive care nursery until they are safely transitioned from the hospital, up to the first year of an infant s life. Our program promotes appropriate utilization, improves access, educates members and their families, addresses social determinants of health, reduces costs, and improves outcomes.



Job location: This position may be performed remotely – candidates outside of the Eastern PA area will be considered.



Job Role



The Case Management Engagement Supervisor is primarily responsible for managing the CM administrative staff in the day-to-day operations of the department. This includes facilitation of enrollment and engagement of members to meet performance standards; oversight and adjustment of work queues to maintain workflow balance; monitoring adherence to department, client, and company metrics; training of new hires; and various other duties to support the non-clinical CM staff and the company clinical programs.



Reporting to the Sr. Director of Case Management, the Supervisor will work closely with the CM maternity management staff and plays a key role in implementing the culture and work environment that promotes and inspires an active, continuous improvement philosophy regarding products and services in line with our company mission.



Responsibilities Include:

• Supports team members and clients in the day-to-day operations of non-clinical Case Management support staff.


• Meets with staff regularly to touch base, give and receive feedback and to hear and address their concerns or issues.


• Responsible for implementing strategies that motivate staff to successfully enroll/engage members in ProgenyHealth clinical programs


• Monitors the achievement of production targets and oversees team metrics in the medical and phone management systems and consults with staff to adjust as needed.


• Conducts regular call, documentation and focused audits


• Supports department leadership with inbound/outbound call analysis to identify trends


• Contributes to standing operating procedures and workflows


• Applies contact center experience to proactively drive continuous improvement

• Experience in a team lead or supervisory position preferred


• Experience with telephony applications and software required


• Previous experience in a case management/population health program activity center strongly preferred.


• College degree is preferred.


• Three or more years of experience in an engagement/outreach specialist role is required. Must be available to stay late, as needed, to manage staff and caseloads.


• Must have demonstrated strong problem-solving skills.


• Must demonstrate commitment to excellence in customer service.


• Must have proven track record of utilizing tact, diplomacy, and strategic thinking in addressing issues and changes in company policy, etc.


• Must be self-motivated and willing to learn multiple tasks.


• Must be well organized and able to prioritize tasks.


• Must have good computer skills and be familiar with using Microsoft Office (Word, Outlook Excel, etc)


• Must demonstrate accuracy in spelling and documentation.

• Paid Time Off


• Paid Parental Leave


• Medical, dental, vision benefits


• 401K with company match


• Short- and Long-Term Disability


• Group Life Insurance


• Tuition reimbursement


• Professional development opportunities


• Business Casual work environment


• Team oriented events throughout the year

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