[Work From Home] Third Shift Customer Solutions Representative
Role Snapshot:
- Compensation: a competitive salary
- Location: Remote
- Position: Third Shift Customer Solutions Representative
- Start Date: Immediate openings available
- Company: Workwarp
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 **FULLY REMOTE***Job Title: 2nd Shift Customer Service Representative (REMOTE) (MUST LIVE IN ILLINOIS...
Reports to: Office Manager
Work Hours: 3:30pm-12:00am, Tuesday thru Saturday
Pay Scale: Starting at $20.00/hour
Position Summary:
This is a fully remote position (with the exception of training) that is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a timely manner. The position also includes dispatching calls to technicians as well as various administrative duties.
Job Duties and Responsibilities:
 Answer inbound phone calls to schedule jobs and handle customer service inquiries
 Initiate outbound phone calls for scheduling of service calls
 Handle various customer inquiries and requests efficiently and accurately
 Dispatch the correct technician (based on qualifications, geography, customer preference) to each job
 Utilize Service Titan & ClearPath software to effectively plan and dispatch jobs
 Proactively communicate with customers regarding estimated arrival times, technician details, etc.
 Communicate with technicians regarding availability, expected completion time, etc.
 Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
 Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
 High interaction with service technicians and various customers from residential to commercial
 Other duties as assigned
Qualifications:
 High school diploma or equivalent (GED)
 Minimum of 3 years relevant work experience in customer service environment
 Must live in Illinois and be able to reliably commute to McHenry, IL each day for training
 Previous dispatch experience a plus
 Strong verbal and written communication skills
 Plumbing, Electric & HVAC experience a Plus
 Attention to detail
 Ability to manage priorities and workflow
 Ability to deal effectively with a diversity of individuals at all organizational levels
 Versatility, flexibility and a willingness to work within constantly changing priorities
 Proficient in Microsoft Office
 Ability to work from home efficiently
 Ability and willingness to work nights and weekends
Benefits:
 Medical, Dental & Vision Insurance
 Supplemental AFLAC Insurance Options
 401(k) Plan with Company Match
 Company-proved Life Insurance
 Employee discounts on company-provided services
 On-site training facility for continuous employee development
 Paid Time Off (PTO)
 Paid Holidays
 Tuition Reimbursement Apply Job!
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This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
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