Customer Support Officer (English & Spanish Speaking)
IronFX is a leading global online broker specialising in Forex, CFDs, Commodities, and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Officer (Spanish / English speaking) to join our growing and dynamic customer support team full remote !
- Job Description:
- Provide support to customers via live chat, email, and/or telephone.
- Resolve client queries and provide support when required.
- Be the liaison between client requests, customer service, and back-office operations.
- Offer support to the Business Development Managers.
- Ensure all client requests are processed on time with no delays.
- Provide quality customer support during the account opening stages and throughout the trading account's existence.
- Promote the Company’s services.
- Draft, monitor daily reports, and complete tasks assigned by the Head of Department or Management.
- Job Requirements:
- Business fluency in English AND Spanish, both verbal and written, is a must.
- Previous relevant experience (6 months-2 years) in online customer support (emails/live chat) or a similar role.
- Experience and knowledge of using Microsoft Office / Outlook.
- University Degree in Business Administration or a relevant field.
- Ability to work under pressure in a fast-paced environment.
- Excellent communication and multitasking skills.
- Good time management and priority handling.
- Attention to detail.
- Initiative to find answers to new questions.
- Ability to diagnose and resolve problems.
- Remuneration & Benefits:
- Competitive salary based on experience and skills.
- Performance-based bonus (monthly).
- Full remote work.
- Friendly, fast-paced, multinational, and supportive environment.
- Career development opportunities.
Working Hours:
Monday-Friday; 9-hour shifts including 1-hour lunch break (weekly rotation); between 07:00-22:00 Cyprus time. One week night shift once per month. Twice a year, for one month, working hours will be Saturday-Wednesday, 12:00-20:00 Cyprus time.
Location: Speaking Customer, Ourense, Kingdom Of Spain, ES
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