Experienced Bilingual Customer Service Representative – Healthcare Support (Remote)

• *Join careerzynith, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, as we seek an accomplished Bilingual Customer Service Representative (Remote - Healthcare Support) to assist families in understanding and enrolling in healthcare plans.**

• *About careerzynith**

careerzynith is a leading provider of process services to Government Health and Human services agencies in the US. With a strong commitment to excellence and a passion for making a difference in people's lives, we strive to deliver exceptional results and build lasting relationships with our clients and employees. Our team is dedicated to creating a work environment that is inclusive, supportive, and empowering, where everyone has the opportunity to grow and thrive.

• *Role Overview**

As a Bilingual Customer Service Representative, you will play a critical role in assisting families in understanding and enrolling in healthcare plans. You will be responsible for responding to inbound calls, completing outbound support calls, and providing response to questions. You will also be required to maintain updated knowledge of the HCO program, including its policies and procedures, and to follow policies and procedures applicable to the position.

• *Essential Job Duties**

• Responds to inbound 800-line calls and completes outbound support calls, provides response to questions, and in specific instances, refers callers to the appropriate supervisor, county or state agency representatives for service and/or when problems or concerns occur.
• Assists beneficiaries by completing enrollment transaction request transactions, as applicable.
• Maintains updated knowledge of the HCO program, including its policies and procedures as referenced in the employee manual and other policies adopted by corporate, the project and/or client and as referenced in desk procedures for the position.
• Maintains knowledge of contract compliance provisions of the project and meets those provisions that are applicable to this job position.
• Follows policies and procedures applicable to the position.
• Maintains updated knowledge of managed care plans that are available to beneficiaries in their service area.
• Assists beneficiaries in enrolling/disenrolling in managed care plans.
• Assists beneficiaries with medical exemptions and waiver inquiries.
• Provides beneficiaries with status of enrollment/disenrollment, medical exemptions, and waivers.
• Meets Production and Quality Assurance goals as defined for this position.
• Meets all standards established for this position as outlined in the attached performance criteria.
• Provides backup to the forms processing and research functions in Central Operations at minimum quality standards as specified for a Forms Processor and a Research Analyst level.
• Performs other duties as may be assigned by management.

• *Qualifications / Requirements**

• Education: High School diploma, GED, or equivalent certification; one year of experience in the field or related area; computer literacy with the ability to quickly learn new software programs; demonstrated ability to follow procedures and meet quality and production standards set for the position or equivalent; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently; and computer literacy with the ability to quickly learn new software programs.
• Preferred qualifications include experience in a health or human services field dealing with the public in a call center environment; and bilingual fluency in English and one of these commonly spoken languages: Armenian, Cambodian, Cantonese, Japanese, Korean, Mandarin, Russian, Tagalog, Thai, Spanish, Laotian, and Vietnamese.
• ESSENTIAL PHYSICAL AND MENTAL FUNCTIONS: Must be able to remain in a stationary position for an extended period.

• *Work Environment and Company Culture**

As a remote employee of careerzynith, you will have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a work environment that is inclusive, supportive, and empowering, where everyone has the opportunity to grow and thrive. We offer a range of benefits and perks, including:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Work from home
• 8 hour shift
• 40 hours per week

• *Career Growth Opportunities and Learning Benefits**

At careerzynith, we are committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• On-site training for 4-5 weeks
• Ongoing training and support
• Opportunities for career advancement
• Access to industry-leading technology and tools

• *How to Apply**

If you are a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

• *Note:** Candidates that are offered a position are required to pass pre-employment background screenings.

• *Apply Now**

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