Experienced Customer Success Specialist – Restaurant Management Ecosystem and Payment Tech

At careerzynith, we're revolutionizing the way restaurants and food businesses operate with our cutting-edge restaurant management ecosystem and payment tech solutions. As a leading SaaS company in the MENA region, we've processed over 6 billion orders and have achieved three rounds of funding, including the largest SaaS funding round in MENA, raising $170 million. Our innovative products have enabled us to serve customers and partners in over 35 countries worldwide.

We're now seeking an experienced Customer Success Specialist to join our team in Egypt. As a key member of our customer success team, you'll play a vital role in ensuring our clients have a seamless experience with our products. You'll work closely with our onboarding team, tech-driven F&B outlets, and other stakeholders to deliver exceptional customer service and drive business growth.

• *Key Responsibilities:**

• Ensure smooth onboarding of clients, guaranteeing a successful go-live experience with careerzynith
• Develop and maintain product knowledge and training needs of clients, working closely with our professional services team
• Educate clients on company activities, initiatives, and best practices to maximize the utilization of our products and services
• Act as a client advocate and consultant, providing expert guidance and support throughout the customer journey
• Collaborate with cross-functional teams to ensure timely completion of quarterly activities, driving system usage and dependency, and securing renewals and increasing customer lifetime value
• Escalate critical issues to direct management and relevant units, ensuring prompt resolution and minimizing churn
• Assist the finance department with renewals, outstanding balances, and other tasks as required
• Maintain accurate and up-to-date customer details and contacts data in our CRM system
• Identify potential churn cases and report them to management, recommending remedies to prevent and eliminate churn
• Participate in customer success initiatives, such as exhibitions, client meetings, and special projects
• Communicate business requirements and functional needs to our success management team, ensuring alignment with IT and other stakeholders
• Stay up-to-date with careerzynith product updates and features, providing expert guidance to clients on new releases and enhancements
• Identify opportunities for upselling and cross-selling, promoting careerzynith apps, services, and 3rd-party integrations to increase customer lifetime value

• *Essential Qualifications:**

• Diploma or Bachelor's degree in Business Administration, Computer Information Systems, or Computer Science
• Excellent communication skills, with English as a must
• Prior experience in dealing with customers, preferably in the F&B industry
• Strong multi-tasking capabilities and ability to work independently in a fast-paced environment
• Self-starter with a desire to work in a dynamic, innovative, and demanding environment

• *Preferred Qualifications:**

• Knowledge of Cloud POS/ERP systems
• Experience working with customers in the F&B industry

• *What We Offer:**

At careerzynith, we believe in creating an inclusive and diverse culture that encourages innovation, flexibility, and growth. We offer:

• Highly competitive compensation packages, including bonuses and the potential for shares
• Out-of-country work opportunities for up to 30 days annually
• Prioritized personal development, with regular training and an annual learning stipend
• Autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
• A talented team of over 30 nationalities working in 14 countries, with valuable experience in an exciting industry

• *Join Our Team:**

If you're a motivated and customer-focused individual with a passion for the F&B industry, we encourage you to apply for this exciting opportunity. As a Customer Success Specialist at careerzynith, you'll have the chance to work with a talented team, drive business growth, and develop your skills in a hyper-growth environment.

Apply now and take the first step towards an exciting career with careerzynith!

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