Experienced IT Site Director – Hybrid Work Model, Dallas, TX

Join careerzynith, a leading e-commerce company, as an IT Site Director in our Dallas, TX location. This role offers a unique blend of remote work and time in our office, providing a dynamic and challenging environment for a skilled professional. As an IT Site Director, you will be responsible for managing the day-to-day operations of the IT department, investigating complex technical issues, and providing exceptional support to our team members.

• *About careerzynith**

careerzynith is a pioneering e-commerce company that has revolutionized the way people shop for pet products. With a strong focus on customer satisfaction and a commitment to innovation, careerzynith has become one of the largest online retailers of pet food, treats, supplies, and other related items. Our company culture values teamwork, creativity, and continuous learning, making it an exciting place to grow your career.

• *Key Responsibilities**

As an IT Site Director, you will be responsible for:

• Managing the day-to-day operations of the IT department, including network design and implementation, project management, and leadership of local IT support specialists
• Investigating complex technical issues, including application, hardware, and network problems
• Documenting, analyzing, and resolving escalated help desk tickets
• Collaborating with local and remote IT support specialists, team members, and operations management to provide top-notch solutions for IT issues
• Learning and working with a variety of hardware and software, including workstations, PCs, RF unit technology, network, Windows software, and more
• Adjusting the IT process and procedure for the Satisfaction Community to meet the needs set by the local Operations team

• *Everyday Activities**

• Network design and implementation
• Project management
• Leadership of local IT support specialists
• Information cabling
• Systems organization in different software and hardware conditions
• Working closely with the organization's leaders to identify, suggest, develop, and implement cost-effective technology solutions to support our rapid growth

• *What You'll Require**

• Bachelor's degree in Computer Science or IT-related field
• 4 years of experience providing technical support in a Satisfaction Community environment
• MS certifications like MCSE, MCSA, and MCITP
• Broad knowledge of Motorola/Zebra RF Units: Moto MC9190, VC6090, WT41N0
• Skills in areas of IT like Microsoft Network, Mobile Device Management, RF Advancements
• Advanced investigating skills in a multi-client, high-pressure environment
• Broad knowledge of networking concepts like DNS, DHCP, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
• Experience with Information Cabling/PC Office maintenance
• Demonstrated success in driving IT Support teams
• Demonstrated skills in PC repair, troubleshooting, deployment, and disposal
• Excellent written and verbal communication skills in English (face-to-face and through phone/radio) with peers, management, employees, and vendors
• Experience managing vendor contracts, relationships, and service outages
• Ability to stand/walk for 10-12 hours per day
• Willingness to work flexible shifts and schedules, including evenings, weekends, and holidays
• Participation in an on-call support and ability to come in case of an emergency rotation
• Experience working in a SLA-driven environment
• Experience supporting PCs in a Windows Dynamic Catalog environment
• Cisco CCNA
• Working knowledge of SOTI MobiControl device management
• Ability to manage high-priority projects
• Demonstrated ability to work effectively with minimal supervision
• Ability to travel up to 25%
• Ability to lift up to 50 pounds regardless of reasonable accommodation

• *About careerzynith and its Benefits**

careerzynith is a leading e-commerce company that has revolutionized the way people shop for pet products. With a strong focus on customer satisfaction and a commitment to innovation, careerzynith has become one of the largest online retailers of pet food, treats, supplies, and other related items. Our company culture values teamwork, creativity, and continuous learning, making it an exciting place to grow your career.

• *Career Growth Opportunities and Learning Benefits**

As an IT Site Director at careerzynith, you will have the opportunity to:

• Work with a variety of hardware and software, including workstations, PCs, RF unit technology, network, Windows software, and more
• Collaborate with local and remote IT support specialists, team members, and operations management to provide top-notch solutions for IT issues
• Participate in on-call support and be able to come in case of an emergency rotation
• Work in a SLA-driven environment and support PCs in a Windows Dynamic Catalog environment
• Develop and implement cost-effective technology solutions to support our rapid growth
• Travel up to 25% and participate in training and development programs to enhance your skills and knowledge

• *Work Environment and Company Culture**

careerzynith offers a dynamic and challenging work environment that values teamwork, creativity, and continuous learning. Our company culture is built on a strong focus on customer satisfaction, innovation, and employee development. As an IT Site Director, you will be part of a team that is passionate about delivering exceptional support to our team members and customers.

• *Compensation, Perks, and Benefits**

careerzynith offers a competitive compensation package, including:

• Salary: $28/hour
• Benefits: health insurance, retirement plan, paid time off, and more
• Perks: flexible work schedule, remote work options, and a fun and dynamic work environment

• *Conclusion**

If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As an IT Site Director at careerzynith, you will have the opportunity to work with a variety of hardware and software, collaborate with local and remote IT support specialists, and develop and implement cost-effective technology solutions to support our rapid growth. Join our team and be part of a company that values teamwork, creativity, and continuous learning.

• *Apply Now**

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.

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