Remote Customer Success Manager - Thrive in a Dynamic Enterprise Software Environment
We're seeking a highly motivated and experienced Customer Success Manager to join our team in a remote capacity, with a preference for candidates in the Central Standard Time (CST) zone. As a key player in our organization, you will leverage your expertise to drive customer success, identify new business opportunities, and contribute to the growth of our thriving Enterprise Software & Network Solutions industry. With a competitive salary range of $126,400 - $180,600 per year, this is an exceptional opportunity to take your career to the next level.
Veeam, the global leader in data protection and ransomware recovery, is on a mission to empower organizations to achieve radical resilience through data security, recovery, and freedom. Our Veeam Data Platform provides a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments, giving IT and security leaders peace of mind that their applications and data are protected and always available.
As a Customer Success Manager, you will serve as a high-touch, customer advocate responsible for ensuring strategic Veeam customers are successful in leveraging our solutions. Your key responsibilities will include:
- Building strong working and strategic relationships with clients, acting as a knowledgeable and trusted advisor for current product offerings and future expansion opportunities
- Conducting proactive customer/account health checks and escalating matters as required
- Driving new case studies and references with assigned customers
- Collaborating internally with sales and cross-functional groups to drive continuous improvement and a superior customer experience
- Working closely with the Renewals team to drive high renewal rates
- Providing feedback to Product Management on key features or product limitations that are inhibiting usage and growth
- Contributing to a positive, innovative, adaptable, and growth-minded work culture
To succeed in this role, you will need:
- Prior customer success related work experience
- Experience developing and communicating new ideas and proposals for Customer Success team improvements
- Project management experience
- Demonstrated patience, understanding, and empathy in managing conflict and concerns
- Ability to adapt to changes in roles and responsibilities
- Strong business acumen with experience leading projects in a methodical and goal-oriented manner
- Understanding of Cloud and Hyperscaler technologies, SaaS offerings, and Microsoft 365
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form. We offer a competitive salary range and a dynamic work environment that encourages growth and innovation. If you're passionate about customer success and are looking for a new challenge, apply now to join our team!
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