Remote Seasonal Call Center Area Manager

Join our team as a Seasonal Call Center Area Manager and propel your career forward! As a 100% remote role, you'll have the flexibility to work from anywhere, with a competitive salary and comprehensive benefits package.

We're seeking a talented and experienced leader to join our Amazon Workforce Staffing vNHE Call Center team. As an Area Manager, you'll lead our call center operations, drive performance, and develop a team of customer-obsessed associates. If you're a strategic thinker, a creative problem-solver, and a passionate people manager, we want to hear from you!

In this role, you'll be responsible for:

• Leading and managing a team of 10-20 Call Center Associates, with a focus on performance, development, and customer satisfaction


• Developing and implementing strategies to drive process improvement, increase efficiency, and enhance customer experience


• Analyzing systemic issues, identifying root causes, and implementing solutions to complex problems


• Collaborating with cross-functional teams, including leadership, peers, and other departments, to achieve business objectives


• Working in a fast-paced, dynamic environment, with flexibility to support a 24/7 operating schedule, including weekends

Key Responsibilities:

People Management

• Lead, manage, and develop a high-performing team, with a focus on individual and team performance, goals, and expectations


• Provide coaching, feedback, and development opportunities to team members, with a focus on growth and improvement


• Conduct performance improvement efforts, using metrics and data to inform decision-making


• Build productive working relationships with direct reports, peers, leadership, and other departments

Operations Management

• Manage workflow, handle escalations, and proactively engage resources to address issues and improve efficiency


• Use data and insights to prepare metric reviews, identify trends, and inform decision-making


• Ensure Service Level Agreement (SLA) adherence, and develop strategies to improve customer satisfaction and experience


• Identify and eliminate root cause barriers to accuracy, productivity, and quality, with a focus on continuous improvement

Basic Qualifications:

• Bachelor's degree


• 2+ years of experience in Program/Project management, Operations, or Call Center management


• 2+ years of experience in managing teams, preferably in customer service


• Excellent oral, written, presentation, and interpersonal communication skills


• Demonstrated ability to work in a team, in a dynamic environment


• Advanced level of Microsoft Office (especially Excel)

Preferred Qualifications:

• Change management experience, with the ability to lead change across all levels of the organization


• Proven ability to develop new ideas, and creative solutions, in an ambiguous environment

Don't miss this opportunity to join our team! If you're a motivated, customer-obsessed, and results-driven leader, we want to hear from you. Apply today, and take the first step towards an exciting and rewarding career with our team!

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